I ordered a set of of these high quality "Marquis by Waterford" champagne flutes to add to my collection. One of the four, though properly packaged, was broken. I filled out the on-line 'problem' form and two days later received another complete set of four at no charge.
This is "Typical service" from Amazon, and I always look for products there before going elsewhere, because I have absolute trust in them - BLGet more detail about Marquis by Waterford Vintage Champagne Flutes, Set of 4.
